Complaints Process

We hope that you're pleased with any purchase you've made or service you've received from Blue Sun Tree, and that you'll never have reason to complain - but if there's something you're not happy with, we'd like you to let us know so that we can improve for the future.

In the first instance please email our Sales Team on [email protected] A member of our Sales Team will forward your complaint on to the relevant department and we aim to respond to emails on the same working day.

If you are not happy with our response, please email [email protected] and your complaint will be reviewed again.

Escalating the complaint

If after contacting us you feel we still haven't resolved your complaint satisfactorily, please email or write to our General Manager:

[email protected] 

General Manager
Blue Sun Tree Limited
5 Coal Cart Road
Birstall
Leicester
Leicestershire
LE4 3BY
United Kingdom