Delivery and Returns

Deliveries

When you have placed an order with bluesuntree, you will receive a confirmation e-mail immediately to advise we have your order in our system. We will respond to your request usually within 24 hrs to advise the approximate lead time for delivery. In stock items are usually delivered within 3 to 5 working days to a UK address and 7-10 working days to an EU address from time of purchase. For out of stock lines, either Bluesuntree or our carriers will confirm (prior to the delivery date) by phone or e-mail the exact date and approximate time of delivery.

Delivery Prices

UK MainlandEurope
Small parcel items e.g a vase  – £6.90 per parcel up to 4 parcels Parcel and pallet charges are based on our shipper costs and where we ship the order to.
Larger Parcel Items e.g. a small side table £9.00 per parcel up to 4 parcels - Some very large Parcel items will incur a charge of £18.00
Express Pallet deliveries to mainland UK are charged at £39 with larger items / orders charged at £75 irrespective of the size of the order.
UK Standard deliveries are charged at £39 irrespective of the size of the order.
UK Gold deliveries are charged at £48 irrespective of the size of the order.

 

Delivery Methods Explained

We will deliver the goods to the address supplied by you at the point of order; this can either be your own address or a nominated address given by you. Pallet deliveries are between 9.00 and 17.00 Monday to Friday, UK Parcels 7.30 to 19.30 Monday to Friday and UK Gold from 7.00 to 21.00 Monday to Friday.

Delivery methods are:

Collect From UK Warehouse– You may choose to collect your order from our warehouse in Leicester in the UK yourself (or arrange your own transport at your own expense). We will contact you to discuss how you would like the goods packaged and let you know when available for collection, normally 2 working days for in stock items.

UK Parcel Delivery – for small items: Delivery to your door, between 7.30 and 19.30 Monday to Friday, normally within 3-5 working days for in-stock items. Tracking details will be sent by the courier once the order has been despatched.

UK Standard Delivery – For larger items, we offer a Standard Delivery service where the drivers will take the items into the hallway of your property only. Covers delivery to properties up to the 2nd floor without a lift, above this requires suitable sized lift. Any other situations please call for bespoke cost estimate. It can take about a week to arrange a delivery date (possibly more for remote areas), and the Couriers will contact you directly to discuss delivery dates. This service is available on the UK mainland only. If you require your goods urgently then the UK Express Kerbside Pallet would be a quicker option.

UK Gold Delivery – For larger items, we offer a Gold Delivery service where the drivers will take the items to the room of your choice in your property and remove the packaging. Covers delivery to any room up to the 2nd floor without a lift, above this requires suitable sized lift. Any other situations please call for bespoke cost estimate. It can take about a week to arrange a delivery date (possibly more for remote areas), and the Couriers will contact you directly to discuss delivery dates. This service is available on the UK mainland only. If you require your goods urgently then the UK Express Kerbside Pallet would be a quicker option.

UK Express Kerbside Pallet – for larger items: Delivery on a pallet to the kerbside of your property only, normally within 3-5 working days for in-stock items. The courier company will contact you to book in a delivery date once the order has reached your local depot.

Van Delivery - some UK postcodes will be eligible for our own delivery service. It may take 2 or 3 Weeks for a Van delivery slot to become available for delivery, but the drivers will take the items into your property. You will be given a choice at the point of ordering if Van Delivery is available. Larger items, or deliveries to other than the ground, floor may require assistance from the customer to complete, alternatively a two man delivery may be arranged at an additional cost. Our delivery department will contact you to book a delivery date.

EU Parcel Delivery– for small items: Delivery to your door, normally within 7-10 working days for in-stock items. Tracking details will be sent by the courier once the order has been despatched.

EU Kerbside Pallet Delivery – for larger items: Delivery to the kerbside of your property only, normally within 7-10 working days for in-stock items. The courier company will contact you to book in a delivery date once the order has reached your local depot.

It is important that you inform us if there is restricted access to the delivery address or if delivery is not to the ground floor. Please note this may incur extra charges.

If you have any special requirements regarding delivery including specific time slots and dates please inform us at the time of placing the order, and we will inform you if this is possible. Please check that all items ordered have been delivered and if possible inspect the items for any damages. For alternate delivery options please contact us on +44 (0)116 267 0267.

Deliveries from stock lines are usually made within 3-5 working days of cleared funds in the UK, and 7 to 10 working days in Europe. Non-stock deliveries are usually made within 10-14 weeks of cleared funds. Non-stock lines are usually delivered within the stated period, however on rare occasions due to circumstances out of our control, we may exceed the 10-14 week delivery period. In these circumstances we can offer a full refund if goods remain un-delivered after 16 weeks from date of payment.

We offer full visibility on orders and will re-advise immediately of any delivery changes from the original stated date. All estimated delivery lead times are available prior to the point of ordering.

Failed deliveries because of not being able to access the property, either due to size of product, or owner not being present on the agreed day may result in a re-delivery charge.

Delivery Charges and International Shipping

Delivery charges will be calculated as the items are being added to the basket; you can see what the charges are by clicking the shipping estimator at any point during the shopping process to show the costs for the items in the basket at that time. Each time a new item is added you can recalculate by clicking the shipping estimator again. All shipping prices will be shown clearly before any payment is made. We can deliver anywhere in Europe, with most destinations covered in our drop down menu during the ordering process. However if your destination is not shown you can contact us for an individual quote.

Cancelling an Order

Should you wish to cancel your order for any reason you can do so up to 7 days after payment has been made.

Cancellations within this time will be eligible for a full refund minus any costs we reasonably incur in fulfilling the order, including but not limited to any credit card charges incurred. Please see section 1.7 Terms and Conditions for full details.

To cancel an order please e-mail [email protected], marking the subject field of the e-mail as “cancellation of order”

Cancellations cannot be made after the delivery date has been confirmed, as these have been processed and will be on route to your address.

Should you no longer require the order, you can return it through our returns process up to 14 days after receipt of the goods.

Returning an Order

You may return the product to blue sun tree should you find it damaged, incorrect or the goods do not meet your approval.

Any courier damages or incorrect deliveries should be advised by e-mail, together with a clear digital image of the problem, within 3 days of receipt of the goods to [email protected]

If items are damaged or incorrect we will arrange collection.

Mattress returns – for reasons of hygiene we cannot refund or exchange opened mattresses unless they are faulty.

If the goods do not meet your approval, we can either offer a refund or an exchange. You will need to notify blue sun tree by e-mail to [email protected] within 14 days of receipt of the goods, and return the goods within 30 days of receipt of the goods.

All returns should be sent back to the following address, accompanied by a copy of your invoice.

Blue Sun Tree Limited

5 Coal Cart Road
Birstall
Leicester
Leicestershire
LE4 3BY
United Kingdom

The cost of any returns carriage shall be borne by you. All returns should be insured against carrier damage i.e. recorded delivery. You are responsible for the safekeeping of the item until we receive it. All returns must be packaged in their original packaging to avoid damage.

All returns will be assessed for damage and customer abuse, should we feel that either have been carried out we may either, offer a partial refund, or no refund. We will not accept returns if the item is used, unless found to be faulty. In the event of a fault you must first contact bluesuntree by phone or e-mail, we may wish to send an agent to access the fault, for possible repair, before agreeing any return.

If you are dissatisfied with our products or services, please see our Complaints Process

This does not affect your statutory rights.