Help & FAQs
Delivery Lead Time
Deliveries from stock lines are usually made within 14 days of cleared funds. Non-stock deliveries are usually made within 8 weeks of cleared funds. For further details see our Delivery and Returns Policy at the bottom this page.
Is it possible to order a product in a different fabric or colour?
We will always try and meet a customers specific requirement. Please call or e-mail us directly to discuss your individual requests. details below.
Do you ship overseas?
Yes, we can ship products overseas. Please use the Delivery and Returns link at the bottom of this page for information on shipping costs, or contact us directly to discuss individual requirements.[email protected]
Are your products protected by a warranty?
Our products are guaranteed for one year from date of purchase.
Are your products safe?
Our products are made from quality materials, and all upholstered coverings comply to BS5852 - Fire and Furnishings Regulations 1988.
Are your products suitable for general use?
Yes, all of our products have been checked to ensure that they are suitable for purpose; however it is the individual’s responsibility to evaluate practicality for the specific intended environment. For example:- You may have a vulnerable surface such as polished hardwood flooring, in which case it would be a sensible precaution to apply felt pads to the bottom of furniture items to avoid damage.
If on receipt of your goods you are concerned that they may not be suitable for your intended environment, providing the goods are undamaged and in resalable condition, we will be happy to exchange or refund (in accordance with our returns and refunds policy). Please see terms and conditions for full details.
We are not responsible to damages that may occur to your property, interior finishes or belongings in cases where a customer has failed to evaluate a product’s practicality for the specific intended environment.
What do I do if I have any further questions?
Please contact our customer service team on +44 (0)116 267 0267 or email [email protected]